About Vertical Plus
Vertical Plus is a forward-thinking technology solutions provider specialising in digital transformation, business automation, and cloud-based services. It empowers organisations to streamline operations, boost productivity, and achieve growth through custom development, ERP, and data management solutions, helping businesses thrive in a rapidly evolving digital world.
Vertical Plus's eCommerce platform required enhanced speed, security, and cost-efficiency to support their growing infrastructure demands. Seeking a partner capable of providing comprehensive support, proactive monitoring, and strategic guidance, they turned to us to ensure their platform could consistently meet their business needs with confidence and efficiency.
The Call for Help
Vertical Plus outlined their challenges and their vision. Their team of developers was skilled with AWS, but they lacked the time and deep expertise to optimise everything. They needed a partner who could help them achieve AWS best practices, monitor their environment proactively, and provide cost-saving strategies.
Cloud Bridge stepped in with confidence and a clear plan:
- Conduct a deep dive into the existing AWS environment through Well-Architected Reviews.
- Establish a proactive managed service cadence with monthly check-ins.
- Focus on cost optimisation, security, and performance enhancements.
Turning the Tide
As Cloud Bridge began their work, the results were immediate and measurable.
Finding the Savings
By leveraging insights from Cloud Health, Cloud Bridge uncovered ways to save significant costs. They recommended reserved instances and compute savings plans. These changes alone shaved roughly 10% off Vertical Plus’s total AWS spend.
They didn’t stop there. Cloud Bridge configured daily cost reports, giving Vertical Plus visibility across all AWS accounts. They set up proactive alerts to flag unexpected spending spikes, allowing the team to address issues before they spiralled out of control.
With these tools in place, Vertical Plus wasn’t just saving money—they were regaining control.
Building for the Future
As part of their optimisation efforts, Cloud Bridge recommended using Amazon RDS for scalable database solutions and EC2 instances for reliable compute power. But they didn’t stop at infrastructure recommendations.
Recognising Vertical Plus’s commitment to innovation, Cloud Bridge introduced the idea of SAM templates—a way to manage infrastructure as code for better control and versioning. Together, the teams began working to rebuild key infrastructure components, with Cloud Bridge reviewing and fine-tuning to ensure maximum efficiency.
Driving Operational Excellence and Business Alignment
Cloud Bridge delivers a comprehensive Managed Services solution for Vertical Plus, encompassing 24/7 System Health Monitoring, Event, Incident and Problem Management, Change and Request Management, and Security Management. Our robust Governance and Service Management Framework ensures regular service reviews, transparent reporting, and a structured Customer Success Program. With advanced notifications, planned maintenance, and vulnerability management, we help them avoid disruptions and stay ahead. Recently, we’ve introduced Sustainability Reporting to support their environmental commitments, ensuring Vertical Plus continues to thrive with innovation, stability, and efficiency at the core.
A Late-Night Save
One Friday evening, the unexpected struck. Vertical Plus started receiving complaints from users being constantly logged out of a key system. AWS CloudFront caching was behaving unpredictably, and the issue was escalating.
The Vertical Plus team opened a support ticket with Cloud Bridge, bracing for a long weekend of frustration. Instead, they were met with immediate action.
Several Cloud Bridge engineers jumped on the problem, transitioning from email support to a live Teams call. Together, they replicated the issue, identified the root cause, and implemented a hotfix to stabilise the system. Over the next few days, Cloud Bridge worked closely with Vertical Plus to implement a permanent solution.
This incident became a defining moment. For Vertical Plus, it was proof they had found a partner who cared as much about their success as they did.
The Payoff
A year into the partnership, Vertical Plus had not only solved their immediate problems but also positioned themselves for long-term success.
- Cost Savings: AWS spending had decreased by 10%, even as additional systems were migrated to the platform.
- Improved Visibility: Daily cost reports and real-time alerts meant no more surprises.
- Enhanced Stability: Well-Architected Reviews and expert guidance ensured their infrastructure was secure, efficient, and future-ready.
- Renewed Confidence: Vertical Plus knew they could rely on Cloud Bridge to handle the complex, freeing their developers to focus on innovation.
“Having a dedicated team communicating with us monthly has been a breath of fresh air. Cloud Bridge keeps us on track and always has our back. We finally have a partner we can trust.”
“Their support team is amazing. When we had a critical issue late on a Friday night, they didn’t hesitate to help. That level of commitment is rare, and it’s made all the difference.”
- Darren, CTO Vertical Plus
About Cloud Bridge
Cloud Bridge is a trusted leader in cloud consulting and managed services, specialising in helping businesses unlock the full potential of their AWS environments. We deliver tailored solutions in cost optimisation, security, and infrastructure design, ensuring that our clients’ systems are not just operational but scalable, efficient, and future-ready.
With a team of AWS-certified experts and a proactive approach to cloud management, we partner with businesses across industries to transform their operations, reduce costs, and drive innovation. At Cloud Bridge, we don’t just manage your cloud—we empower your success.
A Partnership That Works
For Vertical Plus, partnering with Cloud Bridge wasn’t just about fixing problems—it was about reigniting their confidence in what a true AWS partner could achieve.
Cloud Bridge delivered the expertise, reliability, and forward-thinking solutions Vertical Plus needed to thrive. Together, they turned a frustrating situation into a success story, proving that the right partner can make all the difference.
Now, Vertical Plus is ready to keep growing, knowing their AWS environment is in good hands.
Your business deserves the same. Let Cloud Bridge help you unlock the full potential of your cloud strategy. Contact us today .
